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"With beta software, problems don't just crop up the first day. "That will be a real big pain for folks," Gartner analyst Michael Silver said. "If you imagine a situation with an XP user who has got all these links into media capabilities.and you updated to Windows Media Player 9 Series and removed it, all those become dead links."Īnalysts said the uninstall issue will most likely cause problems. "This is really an OS upgrade," Caulton said of Windows Media Player 9 Series. "Windows 2000 doesn't have the issues with deep media integration into the shell, the way Windows Millennium Edition and Windows XP have," Caulton said. This option is not available on Windows Me or XP because of the media player's deep integration into the operating systems, Caulton said. Users running Windows 98 SE or Windows 2000 can easily uninstall the media player using the operating systems' "Add or Remove Programs" feature, a typical means of getting rid of unwanted software. "The more users that can be informed that's the method for going back, the better," he said.
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If I install Windows Media Player 9 Series beta and Office, and I roll back, that would be to a pre-Office state," said Caulton. As with any OS component you might upgrade, everything has to go back sequentially together. It's the method we use to get the OS back to the previous state. "We tried to make this clear on the download page.
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The clunky alternative doesn't really remove all Windows Media Player 9 Series files and could potentially wipe out other system changes.ĭavid Caulton, a Windows Media product manager, said the uninstall issue isn't a bug or mistake: Microsoft intended the software to work that way, and the company warns people before they install the software that it's hard to get rid of it. Windows Me and XP users must rely on a feature called "System Restore" to roll back their Windows installation to a time before they installed Media Player 9 Series if the want to uninstall it. The Redmond, Wash.-based company released the public beta version last week amid much fanfare in Hollywood. Typically software makers like Microsoft provide a simple means of uninstalling software-particularly software such as Media Player 9 Series that has yet to be officially released. Microsoft's latest media software doesn't include a mechanism for uninstalling the software on Windows Millennium Edition (Me) or Windows XP operating system. Some people looking to uninstall the latest test version of Microsoft's new Windows Media Player 9 Series software may find the program is like a bad houseguest: It just won't leave.